Support and Resources
Get the most from your system by using the resources below.
User Guides
Trimlight Edge App Tutorials
Trimlight Select Controller Tutorials
Connecting to the controller
Color Changing Capabilites
Timer and Event Scheduling
Connecting to a local Wifi Network
Troubleshooting on Trimlight Network
Troubleshooting on Personal Network
Connecting to Personal Wifi Network
Trimlight Spacing Options
Brightest Option
Most Popular Option
Traditional Christmas Light Option
Installation Tutorials
Warranty Information
Lifetime Guarantee
All parts are guaranteed for the manufacturer's estimated lifespan of the parts. This amount of time is dependent upon the usage that the individual part sustains. If used just around the holidays, this amount could be upwards of 30-40 years. But if used nightly, this amount of time could be around 7-8 years. Lifespan of the controls can be affected by future technology changes.
1 Year Labor Warranty
Any labor costs to make repairs on manufacturer defective parts are covered in full for the first year. This may include faulty bulbs, power supply parts, LED controllers, connections, aluminum channel finish, etc.
Limited Warranty
Although the control board that connects to the smartphone or tablet is fully covered under the lifetime parts warranty, the software that connects the unit to the device is not covered. Connection issues due to wifi interference or radio frequency interference is not covered under the warranty. Connecting the Trimlight Controller to the local network is great but may not be the best for your specific situation. Using the Trimlight signal that can be broadcast from the box is the most reliable. All troubleshooting steps should be taken first before contacting a local representative for a repair. A service fee could be charged if the parts are shown to work properly on any repair visit.
Contact Us
Got questions? Whether you are wanting to transform your home, improve your commercial property, are interested in holiday lighting, or just want more information about our brilliant permanent lighting solutions in Western Kentucky, we are here to help. Contact us today at (270) 804-5785 or via email at Sales@wkytrimlighting.com We look forward to helping you find your perfect lighting solutions.